About HeatherClient Coordinator, Office Manager

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heather

 

FOCUS AREAS

  • Client Activities Coordination
  • ADHD Get-It-Done Days
  • Supports Coach/Admin Collaboration
  • Documents Client Admin Information 
  • Manages Account Opening/Setup
  • Manages Account Ongoing Activities & Closing
  • Admin Quality Management

 

 

Heather Copeland
Client Coordinator
Office Manager

ABOUT HEATHER

We welcomed Heather to the ASN Team in 2022. Her dedication to her work is outstanding as she supports clients and coaches in effective operations. She documents communications and facilitates Coach / Admin operations.

This year she will be expanding into additional client support by offering live “Get-It-Done Days” to assist our clients in keeping focus to achieve day-to-day activities on Tuesdays and Thursdays.  Learn more about: ADHD “Get-It-Done Days”

Heather’s background as an Administrative Assistant for thirteen years supports her success. She and her husband have built a successful construction business that they are proud of. Previously, she also obtained her Real Estate license in 2017 and discovered her love of selling houses, working with a wide variety of people, and contracts! She received awards within her brokerage because of her dedication and success.

She is most in her element when things are organized, she has checked off her to-do list, she is close by her family, and she has a good book in her hand. 

 

FAVORITE QUOTE

"No act of kindness, no matter how small, is ever wasted." 

                                                             -Aesop

 

02-06-23

ASN Core Actions & Beliefs

  • Each Client is "Unique" +

    Masterful ADHD coaching and client success depends on providing ADHD coaching services that are very highly individualized based on each clients:

    - Life experience

    - Current situation

    - Values & beliefs

    - Their own flavor of ADHD

    -Their Personality

  • The Client Knows What is Best +

    • We encourage client self-awareness as a tool to promote wisdom and discerning choices

    • Questioning is an important tool to assist the client in self-awareness/decision making at times

    • At other times the client does NOT have the information so we offer it in terms of options, role play, modeling, etc.

    • Some clients choose to take ADD/ADHD medication and some don't. - It is a personal choice

  • Making a Commitment to the Process +

    ADHD Coaching is NOT a cure or a quick-fix. Our ADHD coaching engagements are typically for 9 months to 1 year. We want our clients to walk away with habits, skills and tools that are self-sustaining. They are confident that they know how and will be successful in their endeavors. ADHD coaching is about making an investment in yourself that lasts a lifetime.

  • We Understand +

    We have genuine compassion ... The client with ADHD is both resourceful within themselves and also typically desires assistance with change. We honor and seek to elicit greatness from within the client. When needed we also offer options to promote client growth and development that will work for them "with" their ADHD

  • ADHD is a "Difference" +

    Many people with ADHD believe that they are somehow defective which is far from the truth. It is a "difference" in the way the brain functions and with new skills and growth people with ADHD can and do lead less chaotic and successful lives

  • The Client Comes First - Always! +

    First and foremost, by choosing to always do what is best for the client::

    • There will be enough clients to fill the needs of our coaching practice

    • Therefore, we work in an environment that offers client support within our team when a client need is identified that can be better served by another coach

    • We collaborate within our team to promote the best possible client experience

    • We refer to other professionals as appropriate

    • We charge a fair price and endeavor to assist those with financial challenge as much as possible

    • We don't promote or make claims to provide a "quick fix" or a "cure"

  • Collaborative Communications +

    Excellent communications between the client and ADHD coach are essential to the process. These skills include:

    - Complete honesty and openness

    - Absolute confidentiality

    - Compassionate directness

    - Validation when appropriate (no cheerleading)

    - Accountability

    - Practical & strategic

    - Collaborative approach

  • Team Respect & Collaboration +

    • We support, care for and offer compassion to each other

    • We do not compete with each other

    • We know that we are all precious and mistake-making individuals

    • We communicate clearly and openly with each other

    • We share our knowledge freely

    • We have no hidden agendas

    • We believe that ASN is bigger than any one of us and each support its growth and development for the benefit of our clients with ADHD.
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